Press the Menu button on your remote control.Requests submitted through this form are reviewed on a 24x7 basis. The sender should receive an error message containing a link to a FAQ with valuable information regarding the issue and steps necessary to request removal.Įmail administrators can submit the blocked IP address to the Security Assurance department to determine if the IP address is eligible for removal by completing the Blocked Provider Request Form.
If an email is unable to be delivered to a email address, it's possible the sender's email provider is blocking your address as an antispam precaution for Xfinity customers. Once you have copied the full message headers from the spam message, paste the header and message into an email and send it to to unblock an email address Forward the spam message as an attachment to spam email sent from within the Comcast Network.Click the "Spam" button in the right-hand corner of the webmail console.Įmail Client Users (Windows Mail, Outlook, Thunderbird, etc.).Select the message you wish to report as spam.Report a spam email sent to your email account
Forwarding the email will remove the original headers. The child should first be instructed to tell a trusted adult about the event and then report the issue to the National Center for Missing & Exploited Children at: When reporting spam emails, it is critical that you send us the email headers. If you feel a child is in physical danger while participating in an online activity While Customer Security Assurance may be able to assist, you will be required to contact your local law enforcement agency if you are interested in pursuing legal action, including the identification of a Comcast customer. If you believe we can assist in your harassment investigation, send an email to with the subject line "Harassment Investigation" and attach all evidence you can provide us to support in the investigation.
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